Refund and Returns Policy
Refund Eligibility
Eligible Cases
• Damaged products upon delivery
• Wrong items received
• Quality issues
• Expired medications
Non-Eligible Cases
• Opened medication packages
• Change of mind
• Incorrect ordering
• After 30 days of delivery
Refund Process
1. Contact customer support within 48 hours of delivery for issues
2. Provide order details and photos of damaged/incorrect items
3. Wait for approval from our quality assurance team
4. Return shipping instructions will be provided if needed
5. Refund will be processed after return verification
Refund Timeline
• Refund approval: 1-2 business days
• Return shipping: 7-14 business days
• Refund processing: 5-7 business days after return verification
• Bank processing: 2-5 business days
Important Notes
• Prescription medications cannot be returned unless damaged
• Return shipping costs may apply in certain cases
• Original packaging must be intact for returns
• Refunds will be issued to the original payment method